Delivery &amp; Returns

Delivery methods and times

As a general rule, orders are shipped the same day or within 24 hours from Monday to Friday, subject to product availability. The time of treatment during the WE, the public holidays, periods of vacations can be lengthened.

If you have any questions about your order, please contact us at contact@loreandscience.fr

Delivery in France 🇫🇷

Our products are usually shipped within 24 to 48 hours, and transmitted to our carrier La Poste Colissimo.

The average delivery time in metropolitan France for a colissimo is 2 to 5 working days, you can also choose a point relais.
To track the progress of your parcel, take your tracking number and click here → or you can check its progress directly on the Laposte website:

https://www.laposte.fr/outils/suivre-vos-envois

Free delivery on orders over €79 📦

Delivery in Europe 🇪🇺

The shipping costs for the Europe zone are 9,90€ (delivery from 3 to 7 days).
The delivery is free for any order from 99€ of purchases in the countries of the zone Eu 📦.
Only available home delivery for European countries.

For Switzerland, you can also find our products at our retailers:

Malou Gallié - Animal Interpreter, Bach Flower Remedies

Tel : 0041 (0)79 455 12 32

Website: www.interprete-animalier.ch

International delivery & DOM-TOM 🌍

For international deliveries, shipping costs are €19.90 (delivery within 7 to 10 days):
Free shipping on orders over €199 for international delivery.

For all requests, our consultants are at your disposal from Monday to Friday from 9am to 5pm.

by email : contact@loreandscience.fr

Return conditions

For all orders made on our website, you have the right to a withdrawal period of 14 days from the date of receipt of your package.
The cost of returning the package is the responsibility of the customer.

To return your order, you must return each product unused and in its original packaging.
Consult this page for the modalities of retraction.

If you have not received the right product, a problem with your package.
Please contact our sales department available from Monday to Friday from 9am to 5pm

by email : contact@loreandscience.fr